Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the details below to understand our process.
Returns
Eligibility
- Items must be returned within 30 days of receipt.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Gift cards and sale items are not eligible for change-of-mind returns.
Process
- Initiate Return: Contact us at hello@yourbeachplease.com with your order number and the reason for your return.
- Return Authorisation: We will provide you with a return authorisation and instructions on how to send your item back to us.
- Ship Item: Pack your item securely and include the return authorisation. Ship the item to the address provided in the return instructions.
- Refund: Once we receive and inspect your return, we will process your refund. Please allow 5-7 business days for the refund to appear on your original payment method.
Return Shipping
- For change-of-mind returns, customers are responsible for return shipping costs. If an item is faulty, we will cover the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Exchanges
Eligibility
- Items must be exchanged within 30 days of receipt.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Gift cards and sale items are not eligible for change-of-mind exchanges.
Process
- Initiate Exchange: Contact us at hello@yourbeachplease.com with your order number, the item you wish to exchange, and the new item you require.
- Exchange Authorisation: We will provide you with an exchange authorisation and instructions on how to send your item back to us.
- Ship Item: Pack your item securely and include the exchange authorisation. Ship the item to the address provided in the exchange instructions.
- New Item Shipment: Once we receive and inspect your exchange, we will ship the new item to you. You will receive a confirmation email with tracking information once your new item is on its way.
Exchange Shipping
- For change-of-mind exchanges, customers are responsible for the cost of returning the original item. If an item is faulty, we will cover this cost.
- We will cover the shipping costs for sending the exchanged item to you.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy does not limit those rights.
Contact Us
If you have any questions about our delivery, returns or exchanges policy, please do not hesitate to contact us at hello@yourbeachplease.com. We are here to help!